Shipping policy

At offe market, we want your order to reach you safely and quickly. Orders ship with carriers like USPS and UPS. Items may ship in multiple packages: we ship from our Los Angeles store and our Tennessee warehouse, and some brands ship directly to you, so you'll get tracking for each box.

Shipping costs

U.S. shipping is free on orders of $80 and over. Under $80, U.S. shipping is typically $7–$9.50, depending on the weight of your order and where you live. Some home goods and other items don't qualify for free shipping. International rates are shown at checkout.

Processing and delivery times

Orders ship within 2–4 business days (Monday–Friday). Once your order ships, it arrives within 3–10 business days, or 2–4 weeks in Hawaii and Alaska. You'll get tracking by email as soon as your order is on its way.

Flash sale orders: please allow an extra 1–2 weeks of processing time.

International shipping

We ship internationally. Rates are shown at checkout, and the customer is responsible for customs fees and duties.

Changing your order

Need to update your order or shipping address? Email help@offe.market right away. We can make changes until your order is packed; once it ships, we can't reroute it.

Lost or damaged packages

If your tracking says delivered but you can't find your package, check with neighbors and around your building, and give it 24 hours, as carriers occasionally scan early. If it still hasn't turned up, or it's lost or arrived damaged, email help@offe.market and we'll file a claim with the carrier for you. If your order arrived damaged, please keep the packaging and items until the claim is resolved.

Returns

Returns within the U.S. are a flat $10 within 14 days of delivery, and exchanges and store credit are free. Start your return at our Returns Center, and see our refund policy for details.

Customs, duties and taxes

offe market is not responsible for any customs fees, duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Questions?

We're always happy to answer questions about shipping. Email us at help@offe.market.